2. I am registered with the TPS. Can an organisation legally call me?
Once registered, an organisation can only make a marketing call to you if you have given your consent to them. Ticking a ‘positive opt-in’ on an email or webpage is a good example of consent – or agreeing to it during a customer service interaction. Companies cannot make calls to anyone registered with TPS unless they have that consent to market or sell products and services.
Any calling organisation must confirm who is calling, allow their number to be displayed, and provide a contact address or freephone number if asked by you. They must not block or hide their number to prevent you running a search to double check they are who they claim to be.
TIP: You have the “right to object” to receiving any further marketing calls, and the organisation MUST not call you again if you tell them. If they fail to comply and do call you again, you can complain here.