Two of the UK’s big five banks, Barclays & Lloyds recently launched initiatives to help their own customers facing similar challenges.
Paul Davis, Retail Fraud Director at Lloyds Bank states:
“Scams are getting more sophisticated all of the time, absolutely anyone can fall victim…Criminals are always looking for ways for us to part with our money. While the threat is very real, the things we can do to keep ourselves safe are actually very simple.” Paul recommends talking to friends and family before you do anything. Common sense advice from those you trust will often make you think twice and that can stop the fraud in its tracks.”
Jim Winters, Head of Fraud at Barclays said:
“Fraudsters have undoubtedly taken advantage of the nation’s uncertainty during the pandemic, in what is just another moment in the historical evolution of scams. The immediacy of our lives, even during lockdown, has allowed scammers to harness the constantly changing news agenda to target their victims, which is why we all need to remain vigilant. I would urge everyone that if they are ever in doubt and something doesn’t sound right, to take the time to check it out, or get a second opinion from someone you trust.”
Fraudsters increasingly use technology trickery to mimic telephone numbers and emails that present them convincingly as a legitimate company. In fact Aviva reports that 4 in 5 victims told them that the fraudsters pretended to be from a company they already deal with.
Scams never go away, they just evolve. The one constant is that a fraudster will need to gain your trust – and usually prey on a fear – as a route to stealing your hard-earned money.
If you get a call out of the blue, one that is unexpected and unsolicited, your thought must be to question it.
- Do not automatically think it as a genuine call. The number may look genuine, but if you call back always use a number you trust (and have found yourself) and not the one given to you.
- Only fraudsters will rush you into a decision.
- You should call your bank immediately if you have fallen for a scam.