Screen your phone calls
If you have caller display and an answer phone, consider only answering calls from numbers you recognise. Legitimate callers are likely to leave a message.
Keep your name off sales call lists
Some companies may use online or paper phone books to find numbers to target with sales calls. Ask for your phone number to be excluded from directories, this will stop companies from finding out your number in this way.
Set up barring for unwanted calls
Many cold calls come from abroad, so unless you need to receive international calls, ask your phone operator if it can block calls from international numbers.
Report cold-calling offenders
It’s important to report nuisance calls so that the offenders are identified and punished. You should report live sales and marketing calls to the Information Commissioners Office. If you are getting calls where there is no one there (silent or abandoned calls) you should report them to Ofcom.
If you think its a scam
Phone calls which sound like scams should be reported straight away to Citizens Advice and Action Fraud.
Don’t automatically reply to marketing texts
If a message is from a company you trust or from a five-digit number, replying ‘STOP’ should do the job and you shouldn’t be charged. But if it’s from anyone else it’s probably best to ignore it, replying will just confirm your number is a valid one and you may start seeing a lot more communications from them. Instead, report the message to your network operator by forwarding the message to 7726.
Block the call
You can always report phone numbers to your network operator and find out what services they offer in terms of blocking calls. On the phone app, tap the number or contact you want to block and select “Block this Caller” or “Block Number”.
If nothing else is working, think about complaining to the company and asking them to stop. This could be the simplest solution.
If you’re getting calls about PPI or accidents
Companies are not able to call about PPI or personal injury claims unless you have told them they can. The Citizens Advice website explains this.
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