When a supplier goes out of business the advice from Ofgem, according to their website, is:
“…take a photo of your meter reading then sit tight and wait to be contacted by the new supplier we appoint.”
Scammers love to operate in that great zone of uncertainty when a customer is waiting for news and ready to act as soon as contact as made with them, whether it is the appointed supplier or an opportunist scammer.
If you do receive any suspicious calls, emails or texts, check the Ofgem website for the truth against what you heard. They are appointing new suppliers to take over from failed suppliers all the time and are keeping this list, and their advice, up to date.
Trading Standards officials say these massive changes (in the energy sector) have created a window of opportunity for scammers to trick unsuspecting customers into handing over their bank details. Fraudsters have already been attempting to cold call households pretending to be well known energy suppliers, expertly using the latest headlines to give themselves credibility. The scammers attempt to convince consumers that they are the new supplier and ask for their bank details.
Another real-world energy related scam sees face-to-face ‘salespeople’ knocking on doors and pretending they are there to help customers switch providers.
If you are targeted by these types of scams, do not respond to cold calls ‘in the moment’. Never give out personal or bank details over the phone and never click on links in emails. With so many things changing fast you should always feel confident enough to say ‘I need to check a few things first and won’t be making a decision right away’.