Issue 2 - When a citizen does complain there is little hope that their individual case will be tracked
Digital technology is revolutionizing the traceability of data and it should be put to work to address the imbalance (or asymmetry) between the user/consumer/citizen on one side, and large criminal gangs on the other.
The citizen is forever told there is a tsunami of data challenges but that government agencies are up against it – “underfunded, understaffed, out-manned and out-gunned” by criminals. The criminals do have incredible capabilities to create new fraudulent revenue streams, fuelled by the capture of individual personal data (like bank details, mobile phone numbers, passwords) but we must not give up or admit defeat.
The IPS membership is over 100,000 and growing. There is strength in numbers and a shared common cause. We must use technology to defend ourselves. It can’t all be done in one day, but we will lobby government authorities and regulators in relentlessly campaigning for the many small steps that must be taken. IPS will direct all our member complaints and use unique ID numbers to track them through “the system”, grouping complaints into something akin to a class action where one case is used as a proxy for many similar cases.
Rather than members having to telephone, email or write to authorities to check on progress we will use our portal to flip that flow so that we send you notifications about any change of status. We will be taking our plans to ICO, OFCOM, Action Fraud etc and be transparent with you about timelines for your updates. Where nothing is heard we will trigger an automatic reminder to them to report some update to you – depending on what they are required to do by law. Where our technology provides easier access and simpler reporting than the often unsuitable legacy solutions that they have in place, we will offer to partner with them to do things more efficiently.
IPS Mission for 2021
All your personal data complaints delivered and chased FOR YOU by IPS technology against the minimum legal requirements the authorities are compelled to report against.