2 - Delivery scams
How this scam works
You may be expecting lots of packages in the days leading up to Christmas, so a text to say your “parcel couldn’t be delivered”, from Royal Mail or DPD would not be completely out of the ordinary. Scammers are sending these alerts to huge numbers of potential victims and obviously getting enough ‘bites’ to keep doing it.
The scam email or text informs you that an expected parcel is being held as a ‘payment is required prior to delivery’. This payment is usually for a nominal amount so as not to raise suspicion – £2.99 has been mentioned several times. This way the scammer tries to capture financial or personal details that they can use repeatedly.
“I had a text today saying that Hermes had tried to deliver a parcel and I’d have to pay £1.99 for the delivery.
That made me suspicious as I hadn’t ordered anything, but it is my birthday on Friday….
When I checked the number: (07551558188) online it flashed up that it has been checked and reported before as a scam.
I’m sure it is definitely a scam although the text message looked quite convincing.
What IPS suggests you do
- If you are expecting a parcel, then track or contact the delivery company independently (using a national phone number or email address) to confirm for yourself. Or log in to the online shopping account you used more recently to check.
- Never click on any links or give away personal or financial details.
- If you are not expecting a parcel, then delete the email or text.
- Report these scams to the delivery companies themselves. (Each company will have a dedicated department for such matters.)
- Forward suspicious and scam texts to 7726. This is a free service to any customers of the major mobile operators and you will receive an automated ‘thank you’ by return. Incidentally, on a classic keypad 7726 spells SPAM!