1 - Internet connection issue scam
A scammer calls you to tell you there is “an issue with your internet connection”, and they are looking for confirmation of personal information. and even remote access – to take over your computer – to fix it.
The scammers usually contact you by phone pretending to be your internet supplier. The call can either be a recorded message saying that your home internet will be cut off ‘please press 1’, or it will be a real person hoping to gain your trust in order to get what they want.
“I had one yesterday – hello my name is ‘inaudible strong accent’. I’m phoning from Virgin, your Internet provider, you are having technical problems with your Internet. I asked the caller to provide me with the password on my account three times. The caller was unable to provide this information and then the phone went dead. I do have my internet with Virgin but if there is something wrong they always text me so I knew this was not a genuine caller.”
What IPS suggests you do
What this member did was the correct thing to do. She challenged the caller for confirmation of authenticity and the scammer put the phone down. If you receive such a call ask them to write to you instead, don’t obey instruction and hang up. Call the company who supposedly rang you using a known number to enquire about your account and log the complaint.