Top 3 scams to look out for this week

Welcome to IPS’s early scam alert system.  We have thousands of members constantly sharing the scams they are seeing and we summaries and share them each week. Make sure you are up to date with the advice on the latest scams and how to avoid them. 

Below are the IPS members’ ‘Top 3’ on 10 November 2021.

Please share this with your friends and family to keep them aware and protected.

Thank you message from our founder, Charlie

A message from IPS’s Founder, Charlie 

“A big thank you to the two IPS members who shared their harrowing experience of an emerging WhatsApp scam with us last week.  We are talking to journalists (representing publications with a combined readership of over 20 million each month) to publish the story to raise awareness of this new scam. This is exactly why we started the IPS community, so 100k of us community members can help protect each other, and the general public.

We will share the links to our stories in the mass media, so please keep posting about the latest scams you are seeing, it really is helping members stay one step ahead of the scammers.” 


1 - Internet connection issue scam

A scammer calls you to tell you there is “an issue with your internet connection”, and they are looking for confirmation of personal information. and even remote access – to take over your computer – to fix it.

The scammers usually contact you by phone pretending to be your internet supplier.  The call can either be a recorded message saying that your home internet will be cut off ‘please press 1’, or it will be real person hoping to gain your trust in order to get what they want 

“I had one yesterday – hello my name is ‘inaudible strong accent’. I’m phoning from Virgin, your Internet provider, you are having technical problems with your Internet.  I asked the caller to provide me with the password on my account three times.  The caller was unable to provide this information  and then the phone went dead.   I do have my internet with Virgin but if there is something wrong they always text me so I knew this was not a genuine caller.”


What IPS suggests you do

What this member did was the correct thing to do.  She challenged the caller for confirmation of authenticity and the scammer put the phone down.  If you receive such a call ask them to write to you instead, don’t obey instruction and hang up.  Call the company who supposedly rang you using a known number to enquire about your account and log the complaint.


2 - Payment Failure Scam

A scammer contacts you to tell you that there is an issue with a regular payment and to click on a link to rectify the problem. 

The fraudster will contact you via text or email informing you that a regular payment you make has failed. There will be a link in the message to a fake website where you will be asked to confirm your bank details.  If you fill them in, the scammer now has your bank details and personal information to use fraudulently. 

“I had a text message ‘from Sky’ saying that my payment had failed and to click on a link. I clicked on the link but it didn’t look right.   I then checked on MySky app which also said my payment had failed.   I decided to ring Sky directly as there was no reason for my direct debit to fail and them not to take payment although it was due on 1st of the month and I had received the text on 29th. When I spoke to Sky nothing on my account suggested a failed payment and I was told the text message was a scam”


What IPS suggests you do

As before, this member took the correct course of action.  She felt that the link given to her in the text didn’t look right so she phoned Sky direct.  If you receive such a text, as a matter of urgency check your bank account to see if the payment has in fact failed. Then check with the company to see if they have received the money. Never click on any links and never give your bank details to anyone.  

Car Tax

3 - Car Tax Refund Scam

You receive a text claiming that your car tax has been recalculated and you are owed a refund, ‘please click on the link to claim it’.

Emails, texts and telephone calls ‘claiming’ to be from DVLA are often reported.  They include  messages claiming ‘payment has not been made on vehicle’ or ‘a refund on over payment is waiting’. These scams are designed to trick you into sending your bank details or payment to the scammers.

“Had a text saying my car tax has been recalculated and they owe me £86. Go on the link and claim. 077 mobile number. As if ??? blocked.”


What IPS suggests you do

The member followed the correct procedure.  She felt the link given to her in the text didn’t ‘look right’ so blocked the number. If you were genuinely due a car tax refund, the DVLA would write to you and ask you to contact them.  (And have you ever really been due a car tax refund?)


Please share this with family and friends to help protect them and keep them safe from scams and fraud.

To report scams you may have experienced to other community members, please join our IPS Members Community Facebook group or log into your IPS account and comment below.

Alternatively, please email us with your story –

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